Returns and Exchanges
Start a Return (Return the Riot) & Exchanges
The easiest break up you’ll ever have.
Rental Returns
No ownership. No waste. No stress. Just the moment.
All items are rented for a fixed period and must be returned by the specified return date.
Before Returning
Take a quick moment to make sure:
✓ All pieces from your rental are included
✓ Nothing has been altered or repaired
✓ Personal belongings have been removed from pockets, bags, or accessories
✓ Your return is being shipped by the required return date
How to Return
Some relationships aren’t meant to last forever. Luckily, this one comes with a prepaid return label.
- Use the provided packaging and return instructions
- Apply the prepaid return label
- Ship or drop off your return by the required date
- No cleaning needed — we take care of that
Return Timeline
Please don’t ghost us.
Ship your items back by the return date found in your booking confirmation.
Late returns may lead to extra charges and could impact your next rave.
If you hit a snag, contact us before the deadline so we can assist.
Late returns may result in additional fees and impact future bookings. Late returns will be assessed based on the postmark date (for shipped returns) or the actual return date (for in-person returns).
Changes & Cancellations
Order Changes
Catch it early, and we’ll try to make it work.
We’ll do our best to accommodate changes (size, item, or dates), but all requests are subject to availability and not guaranteed.
Changed Your Mind?
Sometimes the riot is too good to let go.
If you’ve fallen in love with your rental and would like to keep it, we offer the option to convert your rental into a purchase, subject to availability.
To do so, please contact us at least 24 hours before your return due date.
If approved:
- Your return will be cancelled
- The item will be converted to a purchase
- The amount you’ve already paid toward your rental will be applied toward the purchase price
- You’ll only be responsible for the remaining balance, if applicable
Purchase pricing is based on the item’s current condition and lifecycle status.
Need More Time?
Not ready to part ways just yet? We get it.
If you would like to discuss extending your rental or purchasing your item, please reach out to our team at least 24 hours before your scheduled return date.
While we can’t guarantee availability, we’ll do our best to accommodate your request.
Condition & Responsibility
Respect the fit. Respect the piece.
Items must be returned in their original condition, aside from normal wear.
Additional charges may apply for:
- Significant damage
- Loss or non-return
Fit
Everybody is different, that’s the point.
We provide sizing guidance, but fit is not guaranteed. Refunds are not issued based on fit.
Policy Reference
The serious stuff.
For full details on liability, damages, and rental terms, please refer to our Terms & Conditions
Questions
We’re here if you need us.